Shipping policy
- If you have any questions or concerns regarding your order, please email us at hello@themindsettapestry.com for assistance & include your order number. Please note that we are a small team and it can take several business days to receive a response.
- Once you have confirmed your order, we are unable to edit/combine/adjust your order details. Please ensure you have added your correct shipping information, items included and any codes you wish to use prior to confirming your order. We do NOT add codes/coupons/discounts retroactively.
If your tracking information has reported a successful delivery but you have not received it please contact USPS at 1-800-222-1811. Please understand that we can’t take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages.
If your package tracking has stalled while in transit, making a personal claim with USPS is the best route to take as many packages will begin moving again within 10 days of making a claim. Click here to visit USPS.com to begin this process. If your tracking information was provided by UPS, please email us at hello@themindsettapestry.com